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LANDesk is a product in use by Saunders Technical Support in order to provide remote assistance to our users and deploy software. While our users do not need to be concerned about most of the functionality of LANDesk, it does help to be informed about some of the things you may notice with the software installed onto your system.
Installing Optional Software
One feature of LANDesk is to provide a list of optional software that users can chose to install without having to contact Saunders Technical Support and without administrative rights. To review this list of optional software click on the Portal Manager in the Start Menu under All Programs \ LANDesk Management.
Click on the Launchpad option on the left-hand side and check the software package(s) you wish to install. Then click on Launch.
Be aware that some of the software listed does require you to be either on campus or connected to RIT via VPN in order for the installation to work.
We strongly recommend being on campus as the size of some of these packages may take hours to install from home.
Avoiding Untimely Reboots
LANDesk will deploy security updates when they become available. Your computer is configured to automatically scan for these updates on a daily basis. This typically happens when you first turn your computer on and at 11pm. Most security updates require your computer to reboot to complete the installation of these updates. Because the security scan will also run at 11pm every day, if you leave your computer on overnight, it should be patched by morning. Be aware that your computer will prompt you to reboot when the patching is done. If you do not select the the Snooze option option, the computer will automatically reboot after 30 minutes. Be sure you have saved all your work before you decide to leave your computer on overnight.
When prompted for these updates, you will be given an option to snooze the reboot for up to 6 hours by clicking on the the Snooze button button when the dialog appears. After 6 hours, you will be required to reboot and will be unable to delay any further.
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If you would prefer to manually run the security updates to ensure they are installed at a time that is convenient for you, you may do so by clicking on on Security Scan in in the Start Menu.
This will launch the security scan manually.
Installing Optional Software
One feature of LANDesk is to provide a list of optional software that users can chose to install without having to contact Saunders Technical Support and without administrative rights. To review this list of optional software, start by clicking on the Desktop Manager icon in the Start Menu.
Click on the Software Deployment Portal button and select the software package(s) you wish to install and click the Deploy button.
Be aware that some of the software listed does require you to be either on campus or connected to RIT via VPN in order for the installation to work. Review the description columns for each software package before deploying them.
LANDesk will then start installing the software.
Once finished, the status for the software you selected will change to Complete.