...
- Check off each device you would like to reserve out during the time period specified (maximum check out period is two weeks) and click t Reserve Equipment button on the bottom of the screen. Should a technician be needed or desired, there is a text box at the bottom of the screen where a short description can be entered in with the request.
...
- A new reservation request ticket should appear shortly on OTRS, copy the ticket number and click on Manually
...
- Update Ticket Number on Inside, paste the number in
...
- Ticket Number field, click on
...
- Save Changes.
- In OTRS, set pending to the desired return time and follow up with user when loaner needs to be returned.