Problem:

Solution: Re-Install Adobe Software Through Creative Cloud Desktop

...

1) Make sure you are signed in to Adobe Creative Cloud with your employee RIT username followed by @rit.edu.  For example: abcbbu@rit.edu. Do NOT use @g.rit.edu nor @saunders.rit.edu.  ( See Signing into Adobe Products).

2) Uninstall the software through Creative Cloud.

Image Added

3) Re-install the software and open.