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Info
titleTable of Contents

Table of Contents

Web Portal

https://servicephone.cloudoffice.avaya.comrit.edu/

Avaya Cloud App

Signing in

...

Enter your RIT username followed by @rit.edu.  Example: abcbbu@rit.edu

Once you click Submit, you'll be redirected to an RIT login page.

Documentation

Change smartphone ringtone

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Additional Training Videos from Avaya

64512W - Using Avaya Cloud Office Service Web

1 - User Login/Logout on Avaya Cloud Office
2 - Overview of the UI on Avaya Cloud Office
3 - General User Details
4 - User Details Settings and Permissions
5 - Record your User Name
6 - Avaya Cloud Office My Extension: Send a Fax
7 - Avaya Cloud Office My Extension: Use Ring Out
8 - Send an E-mail Invite for a Conference
9 - Call Handling and Forwarding
10 - Avaya Cloud Office My Extension: Voicemail Settings
11 - Add Personal Contacts to My Extensions
12 - Export Personal Contacts
13 - Import Personal Contacts
14 - Create Personal Contact Groups
15 - Search Personal Contacts
16 - Set Business Hours
17 - Set Greetings, Screening and Connecting Message
18 - Add Custom Call Answering Rules
19 - After Hours: Send Calls to Voicemail
20 - After Hours: Play Announcement And Disconnect
21 - After Hours: Forward Calls
22 - After Hours: Unconditional Forwarding
23 - Set Custom Rule Based on Caller ID
24 - Create a Ring Group for Call Handling
25 - Modify a Ring Group for Call Handling
26 - Incoming Call Information: Play Announcement

27 - Incoming Call Information: Called Number
28 - Incoming Call Information: Add Digits
29 - Change Message Notification Settings
30 - Manage Voice and Fax Messages
31 - Managing Phone Recordings
32 - Composing a Fax Cover Page
33 - Adding Delegates to Make Calls on Behalf of an Executive
34 - Adding Appearance Buttons to Monitor Other Users
35 - Select Users Permitted to Answer my Calls
36 - Adding Email Addresses to Send Faxes via Email
37 - Changing Call Handling Rules for a User as a Group Manager
38 - Analyzing Call Logs for a User as a Group Manager
39 - Reviewing Call History Reports as a Group Manager
40 - Managing Call Queue Messages as a Call Queue Manager
41 - Managing Call Queue Settings as a Call Queue Manager
42 - Adding Members to a Call Queue
43 - Changing Call Queue Wait Settings as a Call Queue Manager
44 - Blocking Specific Telephone Numbers
45 - Accessing Web Messaging and Meetings
46 - Configuring Call Handling for Call Flip
47 - Managing a Call Queue Member's Status within the Queue
48 - Changing Pick-up Settings and Members for Call Queues
49 - Configuring Softkeys For a J-Series Phone
50 - Assigning Features to LED Buttons on a J-Series Phone
51 - Modifying Call Queue Wait Settings

64022W - Administering Avaya Cloud Office Service Web

1 - Adding new Users with Device and Number
2 - Adding new Users with Softphone and Number
3 - Adding a new User With a new Number for an Existing Device
4 - Apply an Unassigned Extension to a User
5 - Provisioning and Assigning a J100 Series Phone to a User
6 - Requisitioning Additional Phone Numbers
7 - Moving a Phone Number to Another User
8 - Moving a Phone Number to the Auto Receptionist
9 - Swap Phone Devices and Extensions Between Users
10 - Port a Phone Number From Another User
11 - Disable and Delete a User
12 - Create a Call Queue Group
13 - Create a Ring Group
14 - Set the Company's Outbound Caller ID Name
15 - Activate Call Monitoring
16 - Set a Private Call Park Location
17 - Setting Presence Indicators for Supervisors
18 - Manage Call Handling and Forwarding
19 - Update the E911 Address for a Device
20 - Create and Apply an E911 User Template
21 - Create and Apply a Template for Business Hours
22 - Manage User Phone Details
23 - Reviewing General Settings Within the Auto Receptionist
24 - Modifying the Auto Receptionist in a Single Level IVR
25 - Auto-Receptionist: Custom Answering Rule
26 - Manage the Voice Prompts Library
27 - Auto-Receptionist: Create an IVR Menu
28 - Assigning a Phone Number to an IVR Menu
29 - Configure Call Delegation
30 - Enable and Configure Intercom
31 - Create and Manage a Permission Role Template
32 - Create and Manage a Template for User Groups
33 - Manage Permission Roles

34 - Set Permission to Pickup Calls for Another User
35 - Change Password, PIN and Security Question
36 - Create a Limited Extension Template
37 - Meetings Settings and Recordings
38 - Add a Common or Hot Desk Phone
39 - Convert Phone Into Common or Hot Desk Phone
40 - Configure and Manage Paging Groups
41 - Create and Manage a Message-Only Extension
42 - Creating and Managing User Groups
43 - Configuring an Announcement Only Extension
44 - Creating a Limited Extension
45 - Configuring a Limited Extension
46 - Switching Single to Multi Level IVR
47 - Navigating the Visual IVR Editor
48 - Managing existing IVR Menus With the Visual IVR Editor
49 - Creating a New IVR Menu With the Visual IVR Editor
50 - Importing and Exporting IVR XML Files
51 - Managing IVR XML Files for Bulk Import With an XML Editor
52 - Adding a User or Virtual User without Number or Device
53 - Assigning an Existing Phone or Device to a User
54 - Adding a New Phone or Device to the System
55 - Resetting and Assigning a User Extension to Another User
56 - Copying and Assigning a User Extension to Another User 
57 - Configuring Widgets for Live Reports on Service Level
58 - Configuring Widgets for Live Reports on Agent Details
59 - Configuring Widgets for Live Reports on Call Queues
60 - Identifying Issues With the Audit Trail
61 - Interpreting Adoption and Usage Reports
62 - Analyzing Company Numbers Report
63 - Analyzing Performance Reports
64 - Customizing the Welcome e-mail
65 - Modifying the Auto Receptionist in a Multi Level IVR

64040W - Administrating Avaya Cloud Office Using the Mobile App

1 - Resetting a User's Password
2 - Modifying Permission Roles for Users
3 - Activating a Default Greeting to a User's Voicemail
4 - Managing Call Handling for Users
5 - Adding Call Flip Devices for Users
6 - Assigning a User to an Existing User Group
7 - Changing the Message Recipient Extension
8 - Forwarding Calls to Internal User Extensions
9 - Modifying the Ringing Cycle Time for Call Forwarding
10 - Modifying Device Labels
11 - Changing Member Availability for a Call Queue
12 - Adding Members to a Call Queue as a Call Queue Manager
13 - Managing a Call Queue Member's Status as a Call Queue Manager
14 - Enabling or Disabling Queue Calls as a Call Queue Member
15 - Managing Park Locations
16 - Managing Zero Dialling Extension Settings
17 - Changing Auto Receptionist Settings
18 - Editing IVR Menu Direct Number Settings
19 - Managing Usage Information in the Mobile App
20 - Accessing Analytics on the Mobile App

64050W - Administering Avaya CU360 on Avaya Cloud Office

1 - Setting up the Avaya CU360 for Rooms on Avaya Cloud Office®
2 - Getting Started With the Avaya CU360 for Rooms
3 - Joining a Meeting With the Avaya CU360
4 - Sharing Content During a Meeting
5 - Signing into the Avaya CU360 to Connect a Controller
6 - Installing and Upgrading the Rooms App on the Controller
7 - Setting up Rooms in the Service Web
8 - Adding a Calendar to Use With the Rooms Application
9 - Creating Permission Roles for Users to Use Rooms
10 - Upgrading the CU360 to connect to Avaya Cloud Office® Rooms


64213W - Using Avaya Cloud Office Desktop App

...

1 - Installing the Avaya Cloud Office Mobile App (iOS)
2 - Installing the Avaya Cloud Office Mobile App (Android)
3 - Signing Into the Avaya Cloud Office Mobile App (Native)
4 - Signing Into Avaya Cloud Office Mobile App (Google)
5 - Exploring the Avaya Cloud Office Mobile App
6 - Managing Your Presence Status
7 - Changing Notification Settings
8 - Changing the Personal Meeting ID
9 - Configuring Video Meeting Settings
10 - Changing Your Default Caller ID
11 - Recording Your Personal Voicemail Greeting
12 - Connecting Your Google Calendar
13 - Selecting Your Data Settings for Outbound Calls
14 - Using the Message Interface
15 - Starting a Conversation in the Mobile App
16 - Creating a Group for Direct Messaging
17 - Creating a Team for Messaging
18 - Managing Your Voicemails in the Mobile App
19 - Making Calls on the Mobile App
20 - Exploring Call Actions During an Active Call
21 - Sending a Fax in the Mobile App
22 - Introducing Meeting Features in the Mobile App
23 - Starting a Video Meeting in the Mobile App
24 - Exploring Meeting Controls During an Active Video Meeting
25 - Scheduling a Video Meeting in your Outlook Calendar
26 - Joining a Video Meeting in the Mobile App
27 - Starting a Video Call and Switching to the Desktop App
28 - Sending Files in the Messaging Interface
29 - Using Mentions in Team Conversations in the Mobile App
30 - Managing Team Members in the Mobile App

64311W - Using Avaya Cloud Phone App for Desktop

1 - Downloading and Installing the Avaya Cloud Phone App
2 - Logging Into the Avaya Cloud Phone App
3 - Getting Started With the Avaya Cloud Phone App
4 - Managing the User Profile in the Cloud Phone App
5 - Placing a Phone Call From the App
6 - Pausing an active Phone Call
7 - Managing an Incoming Call
8 - Transferring a Call to Another User or Extension
9 - Using Call Park to Allow Another User to Pick-up a Call
10 - Recording Telephone Conversations
11 - Adding Another Party for a Conference Call
12 - Using Call Flip to Continue a Call on Another Device
13 - Managing Received Messages
14 - Adding Contacts to the Favorites List
15 - Administering the Call Log
16 - Managing Contacts in Your Contact Directory
17 - Using the Head-Up Display
18 - Activating HUD Settings
19 - Picking up Calls for Other Users with the HUD
20 - Placing Calls on Behalf of Other Users with the HUD
21 - Using Private Call Park Locations with the HUD
22 - Using Text Messages to Communicate
23 - Starting a Phone Conference
24 - Composing a Fax Message
25 - Launching the Avaya Cloud Desktop App for Video Meetings

64610W - Using J-Series Phones with Avaya Cloud Office

1 - Getting Started With a J-Series Phone
2 - Making an Outgoing Call With a J-Series Phone
3 - Answering an Incoming Call With a J-Series Phone
4 - Using Hold to Manage Incoming Calls
5 - Applying Transfer Options to Manage Call Traffic
6 - Adding Another Party for a Conference Call
7 - Reviewing Your Call History Options
8 - Accessing Your Voicemail Messages
9 - Using Your Contacts Directory to Make Calls
10 - Adding a New Contact to Your Personal Directory
11 - Modifying a Contact in Your Personal Directory
12 - Activating Call Forwarding Options
13 - Setting Do Not Disturb on a J-Series Phone
14 - Activating Call Park on a J-Series Phone
15 - Using Call Park and Page on a J-Series Phone
16 - Parking a Call on a Private Park Location
17 - Using Page and Answer on a J-Series Phone
18 - Answering Calls for Monitored Extensions or Bridged Call Appearance
19 - Using Visual Voicemail on a J-Series Phone
20 - Setting Backgrounds and Screen Savers