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See https://help.rit.edu/sp?id=kb_article&sysparm_article=KB0042769 for details.
Known Issues
Zoom Conflict
When on a Zoom call and you receive an Avaya call, Zoom may cause the speaker volume to go down and not come back up. To fix this, you have to leave the Zoom meeting and come back in.
To prevent this from happening, in your Zoom settings on your computer, make sure you uncheck Sync buttons on headset under the Audio settings.
Headsets
App Headset Settings
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