...

See https://help.rit.edu/sp?id=kb_article&sysparm_article=KB0042769 for details.

Known Issues

Cannot play a department voicemail

When you are added to a department line to monitor voicemail, you will not be able to play any messages that were received prior to you being added to the account.  Unfortunately, you'll get an error that says you have insufficient network bandwidth to play the message.  The real problem is you don't have access to the voicemail.  ITS is working with Avaya to see if they can correct this misleading error message.

Any voicemails received to the department line after you have been granted access should play correctly.

Zoom Conflict

When on a Zoom call and you receive an Avaya call, Zoom may cause the speaker volume to go down and not come back up.  To fix this, you have to leave the Zoom meeting and come back in.

...