| Warning |
|---|
The new phone system will go live on August 7th. Until then, you will not be able to log into the system. |
| Info | ||
|---|---|---|
| ||
|
Web Portal
https://phone.rit.edu/ - Information and Web Based Phone App
https://servicephonesettings.cloudofficerit.avaya.comedu/ - Manage your account and make changes
Avaya Cloud App
Intro Videos from RIT
| Warning |
|---|
We strongly recommend you watch these videos first. The provide a lot of useful information tailed to RIT. |
Avaya Cloud App
Installing
Computer
For Saunders computers, the Avaya Cloud Office app should already be installed. If you need to install it for whatever reason, please use Portal Manager.
For personal computers, go to https://phone.rit.edu/ and sign in. Once signed in, click on your profile picture and then Download desktop app
Android & iOS
Android: https://play.google.com/store/apps/details?id=com.avaya.cloudoffice&hl=en_US&gl=US&pli=1
iOS: https://apps.apple.com/us/app/avaya-cloud-office/id1495845694
Signing in
To sign into the Avaya Cloud Office app or websites, be sure to click on the Single Sign-on Button
...
See https://help.rit.edu/sp?id=kb_article&sysparm_article=KB0042769 for details.
Known Issues
Cannot play a department voicemail
When you are added to a department line to monitor voicemail, you will not be able to play any messages that were received prior to you being added to the account. Unfortunately, you'll get an error that says you have insufficient network bandwidth to play the message. The real problem is you don't have access to the voicemail. ITS is working with Avaya to see if they can correct this misleading error message.
Any voicemails received to the department line after you have been granted access should play correctly.
Zoom Conflict
When on a Zoom call and you receive an Avaya call, Zoom may cause the speaker volume to go down and not come back up. To fix this, you have to leave the Zoom meeting and come back in.
To prevent this from happening, in your Zoom settings on your computer, make sure you uncheck Sync buttons on headset under the Audio settings.
Headsets
App Headset Settings
...
Under Headset support, click the slider next to Manage to turn it on. Select HID headsets.
Jabra Direct
Installing Jabra Direct
This software is technically not needed, but will allow you to have greater control over your headset. To install on Saunders computers, please use Portal Manager.
Updating your headset's firmware
On your computer, open the Jabra Direct software. Ensure that your dongle is attached to the computer and that your headset is turned on.
...
Updates notifications will be automatic and with the exception of Software updates, you can install them . Firmware updates can be installed without admin rights.For Software updates require admin rights, so you can ignore them as Saunders Tech Support will automatically push them out those prompts. We'll automatically deploy updates as they become available.
Videos from Avaya
- Avaya Cloud Office Training Video Library
- User Login/Logout an Avaya Cloud Office
- Overview of the UI on Avaya Cloud Office
- General User Details
- User Details, Settings, and Permissions
- Record your User Name
- Avaya Cloud Office My Extension: Send a Fax
- Call Handling and Forwarding
- Manage Voice and Fax Messages
- Composing a Fax Cover Page
- Voicemail Settings
- Personal Contacts
- Setting Business Hours
...