Adobe Acrobat Reader X requires users to accept a license agreement before they can start using the software. If a user doesn't accept the license agreement, then when they try to load a PDF in their web browser, they get a black screen that may or may not contain a blue scroll bar. If this happens, click on the black screen and you should be prompted with the license agreement. Read it over and click Accept to view the PDF.
The other way to get the license agreement to appear to accept it is to start Adobe Acrobat Reader X directly from a shortcut on your desktop or within your Start Menu.
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Signing into Adobe Products
To use the Adobe Software starting in September of 2019, you need to sign into the application to verify your affiliation with RIT. To do this, open Adobe Creative Cloud on your computer. You will then be prompted to log in. If you are presented the option, select Sign in with an Enterprise ID.
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For the email address, enter your employee RIT username followed by @rit.edu. For example: abcbbu@rit.edu Do NOT use @g.rit.edu nor @saunders.rit.edu |
Once you enter your email address and either press enter or continue, the system should automatically redirect you to the RIT login page:
Use your RIT username and password to sign in, and you should be all set.
Installing Adobe Products
To install any of the Adobe Products, start by finding Adobe Creative Cloud in your Start Menu. Launch the application and login following the instructions above.
Once signed in, you can select from any of the applications that are listed. You may also update installed applications as well.
Installing on a personal device
RIT gives you 2 licenses to use for adobe. This means you can install creative on 2 devices. It can be a personal device if you choose. follow the same steps above to sign in to your account.
You can download Adobe Creative Cloud at https://helpx.adobe.com/download-install.html.
Signatures
See Setting Up Certificate-Based Signatures in Adobe Acrobat on how to setup a signature.
Setting Acrobat to be the default app for PDFs
By default Microsoft Edge is typically set as your default PDF application. When you have Adobe Acrobat DC installed, you may want to change this.
Locate a PDF on your computer and right click on it to select Properties. This will open a new window. Click Change.
Select Adobe Acrobat DC from the list and click OK.
The Opens with should now say Adobe Acrobat DC. Click OK and PDFs should now open in Adobe instead of Edge.
Known Issues
Contacting digicert for OCSP error
If you are receiving the following error when opening Adobe products, you can fix the issue by turning off the certificate verification. Here's how:
- From Adobe Acrobat, Go into Preferences > Signatures > Verification
- Click the More button
- Uncheck "Verify signatures when document is opened" (top check box)
- Uncheck "Require certificate revocation checking..." (middle check box)
- Click OK
This should resolve the issue.