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Problem:

A prompt appears when using Adobe Acrobat or other Adobe applications prompting you to enter a serial number.


Solution: Re-Install Adobe Software Through Creative Cloud Desktop


1) Make sure you are signed in to Adobe Creative Cloud with your employee RIT username followed by @rit.edu.  For example: abcbbu@rit.edu. Do NOT use @g.rit.edu nor @saunders.rit.edu.  ( See Signing into Adobe Products).


2) Open Adobe Creative Cloud.

3) Uninstall Adobe Acrobat DC


4) Re-install the software.


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Saunders Technical Support