Web Portal

https://service.cloudoffice.avaya.com

Avaya Cloud App

Signing in

To sign into the Avaya Cloud Office app or websites, be sure to click on the Single Sign-on Button

Enter your RIT username followed by @rit.edu.  Example: abcbbu@rit.edu

Documentation

Change smartphone ringtone

By default, the Avaya Cloud app will use the same ringtone you have for your smartphone.  To help differentiate which number is being called, you may want to select a different ringtone for the Avaya Cloud app.

Open the app and tap on the icon in the upper left.

Tap on Phone

Tap on Ringtone

Select the desired ringtone.

Switching between devices

The Avaya Cloud app on your smartphone can be used to make and take calls without configure your personal cell phone number in the Avaya portal.  It is also possible to move a call from your computer to your smartphone's app and back.  Here's how.

Transfer call from computer to smartphone

If you are on a call on your computer, open the Avaya Cloud app on your phone.  Along the top, you will see Switch call to this device.  Tap on that.

This will automatically switch from your current device to your Avaya Cloud app on your smartphone.

Transfer call from smartphone to computer

If you are on a call on your smartphone, open the Avaya Cloud app on your computer.  Along the top, you will see Switch call to this device.  Click on that.

This will automatically switch from your current device to your Avaya Cloud app on your computer.

Headsets

Updating your headset's firmware

On your computer, open the Jabra Direct software.  Ensure that your dongle is attached to the computer and that your headset is turned on.

Click Updates along the left hand side.

In the upper right, you can click Check for updates.

Updates notifications will be automatic and with the exception of Software updates, you can install them without admin rights.

For Software updates, you can ignore them as Saunders Tech Support will automatically push them out as they become available.

Videos from Avaya

• Avaya Cloud Office Training Video Library
• User Login/Logout an Avaya Cloud Office
• Overview of the UI on Avaya Cloud Office
• General User Details
• User Details, Settings, and Permissions
• Record your User Name
• Avaya Cloud Office My Extension: Send a Fax
• Call Handling and Forwarding
• Manage Voice and Fax Messages
• Composing a Fax Cover Page
• Voicemail Settings
• Personal Contacts
• Setting Business Hours

Training Videos from Avaya

64512W - Using Avaya Cloud Office Service Web

1 - User Login/Logout on Avaya Cloud Office
2 - Overview of the UI on Avaya Cloud Office
3 - General User Details
4 - User Details Settings and Permissions
5 - Record your User Name
6 - Avaya Cloud Office My Extension: Send a Fax
7 - Avaya Cloud Office My Extension: Use Ring Out
8 - Send an E-mail Invite for a Conference
9 - Call Handling and Forwarding
10 - Avaya Cloud Office My Extension: Voicemail Settings
11 - Add Personal Contacts to My Extensions
12 - Export Personal Contacts
13 - Import Personal Contacts
14 - Create Personal Contact Groups
15 - Search Personal Contacts
16 - Set Business Hours
17 - Set Greetings, Screening and Connecting Message
18 - Add Custom Call Answering Rules
19 - After Hours: Send Calls to Voicemail
20 - After Hours: Play Announcement And Disconnect
21 - After Hours: Forward Calls
22 - After Hours: Unconditional Forwarding
23 - Set Custom Rule Based on Caller ID
24 - Create a Ring Group for Call Handling
25 - Modify a Ring Group for Call Handling
26 - Incoming Call Information: Play Announcement

27 - Incoming Call Information: Called Number
28 - Incoming Call Information: Add Digits
29 - Change Message Notification Settings
30 - Manage Voice and Fax Messages
31 - Managing Phone Recordings
32 - Composing a Fax Cover Page
33 - Adding Delegates to Make Calls on Behalf of an Executive
34 - Adding Appearance Buttons to Monitor Other Users
35 - Select Users Permitted to Answer my Calls
36 - Adding Email Addresses to Send Faxes via Email
37 - Changing Call Handling Rules for a User as a Group Manager
38 - Analyzing Call Logs for a User as a Group Manager
39 - Reviewing Call History Reports as a Group Manager
40 - Managing Call Queue Messages as a Call Queue Manager
41 - Managing Call Queue Settings as a Call Queue Manager
42 - Adding Members to a Call Queue
43 - Changing Call Queue Wait Settings as a Call Queue Manager
44 - Blocking Specific Telephone Numbers
45 - Accessing Web Messaging and Meetings
46 - Configuring Call Handling for Call Flip
47 - Managing a Call Queue Member's Status within the Queue
48 - Changing Pick-up Settings and Members for Call Queues
49 - Configuring Softkeys For a J-Series Phone
50 - Assigning Features to LED Buttons on a J-Series Phone
51 - Modifying Call Queue Wait Settings

64022W - Administering Avaya Cloud Office Service Web

1 - Adding new Users with Device and Number
2 - Adding new Users with Softphone and Number
3 - Adding a new User With a new Number for an Existing Device
4 - Apply an Unassigned Extension to a User
5 - Provisioning and Assigning a J100 Series Phone to a User
6 - Requisitioning Additional Phone Numbers
7 - Moving a Phone Number to Another User
8 - Moving a Phone Number to the Auto Receptionist
9 - Swap Phone Devices and Extensions Between Users
10 - Port a Phone Number From Another User
11 - Disable and Delete a User
12 - Create a Call Queue Group
13 - Create a Ring Group
14 - Set the Company's Outbound Caller ID Name
15 - Activate Call Monitoring
16 - Set a Private Call Park Location
17 - Setting Presence Indicators for Supervisors
18 - Manage Call Handling and Forwarding
19 - Update the E911 Address for a Device
20 - Create and Apply an E911 User Template
21 - Create and Apply a Template for Business Hours
22 - Manage User Phone Details
23 - Reviewing General Settings Within the Auto Receptionist
24 - Modifying the Auto Receptionist in a Single Level IVR
25 - Auto-Receptionist: Custom Answering Rule
26 - Manage the Voice Prompts Library
27 - Auto-Receptionist: Create an IVR Menu
28 - Assigning a Phone Number to an IVR Menu
29 - Configure Call Delegation
30 - Enable and Configure Intercom
31 - Create and Manage a Permission Role Template
32 - Create and Manage a Template for User Groups
33 - Manage Permission Roles

34 - Set Permission to Pickup Calls for Another User
35 - Change Password, PIN and Security Question
36 - Create a Limited Extension Template
37 - Meetings Settings and Recordings
38 - Add a Common or Hot Desk Phone
39 - Convert Phone Into Common or Hot Desk Phone
40 - Configure and Manage Paging Groups
41 - Create and Manage a Message-Only Extension
42 - Creating and Managing User Groups
43 - Configuring an Announcement Only Extension
44 - Creating a Limited Extension
45 - Configuring a Limited Extension
46 - Switching Single to Multi Level IVR
47 - Navigating the Visual IVR Editor
48 - Managing existing IVR Menus With the Visual IVR Editor
49 - Creating a New IVR Menu With the Visual IVR Editor
50 - Importing and Exporting IVR XML Files
51 - Managing IVR XML Files for Bulk Import With an XML Editor
52 - Adding a User or Virtual User without Number or Device
53 - Assigning an Existing Phone or Device to a User
54 - Adding a New Phone or Device to the System
55 - Resetting and Assigning a User Extension to Another User
56 - Copying and Assigning a User Extension to Another User 
57 - Configuring Widgets for Live Reports on Service Level
58 - Configuring Widgets for Live Reports on Agent Details
59 - Configuring Widgets for Live Reports on Call Queues
60 - Identifying Issues With the Audit Trail
61 - Interpreting Adoption and Usage Reports
62 - Analyzing Company Numbers Report
63 - Analyzing Performance Reports
64 - Customizing the Welcome e-mail
65 - Modifying the Auto Receptionist in a Multi Level IVR

64040W - Administrating Avaya Cloud Office Using the Mobile App

1 - Resetting a User's Password
2 - Modifying Permission Roles for Users
3 - Activating a Default Greeting to a User's Voicemail
4 - Managing Call Handling for Users
5 - Adding Call Flip Devices for Users
6 - Assigning a User to an Existing User Group
7 - Changing the Message Recipient Extension
8 - Forwarding Calls to Internal User Extensions
9 - Modifying the Ringing Cycle Time for Call Forwarding
10 - Modifying Device Labels
11 - Changing Member Availability for a Call Queue
12 - Adding Members to a Call Queue as a Call Queue Manager
13 - Managing a Call Queue Member's Status as a Call Queue Manager
14 - Enabling or Disabling Queue Calls as a Call Queue Member
15 - Managing Park Locations
16 - Managing Zero Dialling Extension Settings
17 - Changing Auto Receptionist Settings
18 - Editing IVR Menu Direct Number Settings
19 - Managing Usage Information in the Mobile App
20 - Accessing Analytics on the Mobile App

64050W - Administering Avaya CU360 on Avaya Cloud Office

1 - Setting up the Avaya CU360 for Rooms on Avaya Cloud Office®
2 - Getting Started With the Avaya CU360 for Rooms
3 - Joining a Meeting With the Avaya CU360
4 - Sharing Content During a Meeting
5 - Signing into the Avaya CU360 to Connect a Controller
6 - Installing and Upgrading the Rooms App on the Controller
7 - Setting up Rooms in the Service Web
8 - Adding a Calendar to Use With the Rooms Application
9 - Creating Permission Roles for Users to Use Rooms
10 - Upgrading the CU360 to connect to Avaya Cloud Office® Rooms

64213W - Using Avaya Cloud Office Desktop App

1 - Introducing the Avaya Cloud Office Desktop App
2 - Activating your Account for Avaya Cloud Office
3 - Downloading and Installing the Avaya Cloud Office Desktop App
4 - Logging into the Avaya Cloud Office Desktop App
5 - Getting Started with the Avaya Cloud Office Desktop App
6 - Starting a Conversation in the Avaya Cloud Office Desktop App
7 - Launching the Service Web Portal My Extension
8 - Managing Your User Profile
9 - Sharing and Changing a User's Online Status in the App
10 - Customizing your Desktop Notifications
11 - Customizing your E-mail Notifications
12 - Changing the Colors of the Desktop App
13 - Connecting Your Calendar and Contacts to the Desktop App
14 - Modifying the List of Direct Messages
15 - Modifying New Message Counter Settings
16 - Changing the Default app for Phone Calls
17 - Creating Teams in the Desktop App
18 - Using @ or Mentions in Team Conversations in the Desktop App
19 - Managing Teams in the Desktop App
20 - Closing and Archiving Teams in the Desktop App
21 - Deleting Teams in the Desktop App
22 - Using Built-In Conversation Features
23 - Managing Files in Conversations
24 - Using Markdown with Conversations
25 - Creating New Tasks within Conversations in the App
26 - Managing Tasks in Conversations in the App
27 - Creating New Events in Conversations in the App
28 - Managing Events in Conversations in the App
29 - Creating and Working with Notes in Conversations in the App
30 - Using Favorites in the Avaya Cloud Office Desktop App

31 - Locating and Bookmarking Messages in the App
32 - Inviting External Contacts to a Video Meeting by Sending a Link
33 - Using Comprehensive search
34 - Organizing Conversations into Folders
35 - Using Text Formatting in Conversations in the App
36 - Hosting Unscheduled or Instant Meetings
37 - Starting Meetings within Conversations
38 - Sharing Your Screen within Meetings in the App
39 - Inviting Participants to an Active Meeting in the Desktop App
40 - Using Chat within an Active Meeting in the App
41 - Scheduling a Meeting in the Desktop App
42 - Joining a Meeting in the Desktop App
43 - Recording Meetings in the Desktop App
44 - Joining a Scheduled Meeting in the Desktop App
45 - Scheduling a Meeting in the App with a Connected Outlook Calendar
46 - Starting a Meeting with Your Personal Meeting ID
47 - Managing Meeting Waiting Room Settings
48 - Placing a Phone Call from the App
49 - Reviewing Call History in the Desktop App
50 - Transferring a call to another User or Extension
51 - Pausing an active Call
52 - Using Call Park to allow another User to pick-up a Call
53 - Recording Telephone Conversations
54 - Adding another Party to a Call
55 - Sending a Fax from the Desktop App
56 - Switching a Call to Your Mobile Device
57 - Managing Queue Calls from the Desktop App
58 - Using Call Flip to Continue a Call on Another Device
59 - Managing Admins on the Desktop App
60 - Administering Conversations with Guests in the Desktop App

64411W - Using Avaya Cloud Office Mobile App

1 - Installing the Avaya Cloud Office Mobile App (iOS)
2 - Installing the Avaya Cloud Office Mobile App (Android)
3 - Signing Into the Avaya Cloud Office Mobile App (Native)
4 - Signing Into Avaya Cloud Office Mobile App (Google)
5 - Exploring the Avaya Cloud Office Mobile App
6 - Managing Your Presence Status
7 - Changing Notification Settings
8 - Changing the Personal Meeting ID
9 - Configuring Video Meeting Settings
10 - Changing Your Default Caller ID
11 - Recording Your Personal Voicemail Greeting
12 - Connecting Your Google Calendar
13 - Selecting Your Data Settings for Outbound Calls
14 - Using the Message Interface
15 - Starting a Conversation in the Mobile App
16 - Creating a Group for Direct Messaging
17 - Creating a Team for Messaging
18 - Managing Your Voicemails in the Mobile App
19 - Making Calls on the Mobile App
20 - Exploring Call Actions During an Active Call
21 - Sending a Fax in the Mobile App
22 - Introducing Meeting Features in the Mobile App
23 - Starting a Video Meeting in the Mobile App
24 - Exploring Meeting Controls During an Active Video Meeting
25 - Scheduling a Video Meeting in your Outlook Calendar
26 - Joining a Video Meeting in the Mobile App
27 - Starting a Video Call and Switching to the Desktop App
28 - Sending Files in the Messaging Interface
29 - Using Mentions in Team Conversations in the Mobile App
30 - Managing Team Members in the Mobile App

64311W - Using Avaya Cloud Phone App for Desktop

1 - Downloading and Installing the Avaya Cloud Phone App
2 - Logging Into the Avaya Cloud Phone App
3 - Getting Started With the Avaya Cloud Phone App
4 - Managing the User Profile in the Cloud Phone App
5 - Placing a Phone Call From the App
6 - Pausing an active Phone Call
7 - Managing an Incoming Call
8 - Transferring a Call to Another User or Extension
9 - Using Call Park to Allow Another User to Pick-up a Call
10 - Recording Telephone Conversations
11 - Adding Another Party for a Conference Call
12 - Using Call Flip to Continue a Call on Another Device
13 - Managing Received Messages
14 - Adding Contacts to the Favorites List
15 - Administering the Call Log
16 - Managing Contacts in Your Contact Directory
17 - Using the Head-Up Display
18 - Activating HUD Settings
19 - Picking up Calls for Other Users with the HUD
20 - Placing Calls on Behalf of Other Users with the HUD
21 - Using Private Call Park Locations with the HUD
22 - Using Text Messages to Communicate
23 - Starting a Phone Conference
24 - Composing a Fax Message
25 - Launching the Avaya Cloud Desktop App for Video Meetings

64610W - Using J-Series Phones with Avaya Cloud Office

1 - Getting Started With a J-Series Phone
2 - Making an Outgoing Call With a J-Series Phone
3 - Answering an Incoming Call With a J-Series Phone
4 - Using Hold to Manage Incoming Calls
5 - Applying Transfer Options to Manage Call Traffic
6 - Adding Another Party for a Conference Call
7 - Reviewing Your Call History Options
8 - Accessing Your Voicemail Messages
9 - Using Your Contacts Directory to Make Calls
10 - Adding a New Contact to Your Personal Directory
11 - Modifying a Contact in Your Personal Directory
12 - Activating Call Forwarding Options
13 - Setting Do Not Disturb on a J-Series Phone
14 - Activating Call Park on a J-Series Phone
15 - Using Call Park and Page on a J-Series Phone
16 - Parking a Call on a Private Park Location
17 - Using Page and Answer on a J-Series Phone
18 - Answering Calls for Monitored Extensions or Bridged Call Appearance
19 - Using Visual Voicemail on a J-Series Phone
20 - Setting Backgrounds and Screen Savers