Table of Contents

Overview

By default, the permissions on the Public Desktop don't allow non-admins to delete the files/icons located on the Public Desktop. The issue is related to how the permissions work on the Public Desktop folder.

How To Fix

We have a few work arounds for this issue.

1) You can wait until your next reboot. The permissions will update on those files each time you reboot to allow you to delete them. This will allow you to select which icons to delete.

2) Use Portal Manager to run an approved script that delete all Public Desktop icons. This will delete all of them.

Why is this happening?

In the past, we gave users the ability to edit all files on the Public Desktop. This resulted in the ability to add files. Some users, my mistake, would save their files to the Public Desktop folder, which was not being backed up as part of the automated backup tools. This has resulted in lost files.

To avoid this issue, we decided to not grant that level of permissions to avoid this problem.

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