EMS Desktop Client

Owned by Dave J Ballard
Last updated: Oct 23, 2024
2 min read

Instructions

Installing the EMS Desktop App

Please use Portal Manager to install the EMS Desktop App. If you do not see the app listed, please contact Saunders Technical Support requesting access as it is not listed by default for everyone to avoid confusion with other EMS apps.

Remote Desktop App

To use the EMS Desktop Client, please see https://help.rit.edu/sp?id=kb_article&sysparm_article=KB0044154 for instructions.

Video Demonstration

Idle timer expired error

If you receive the following error on your screen, here’s how to fix it:

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Click on the RemoteApp and Desktop Connections icon in the system tray:

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Select Disconnect from REMOTEAPPS.AD.RIT.EDU. This will prevent the error from returning.

This error may return each time you use the software. Even if you close the EMS window, it doesn’t always close the connection. To close the connection, you have to use this method.

Saunders Technical Support